Our Policies

BUBBLE BOUNCE LAUNDRY POLICIES

Clear, simple guidelines for a smooth pickup, wash, and delivery experience.

TURNAROUND TIME
Most orders are returned within 24–48 hours.
Delivery times may vary during holidays or severe weather.

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PAYMENT POLICY
Payment is required before service begins.
We accept major debit and credit cards.
Cash and tap-to-pay are not accepted.

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INCORRECT LOAD SELECTION
If the selected load size does not match the amount of laundry collected, Bubble Bounce Laundry will adjust the order to the correct load size. You will receive the updated total before service begins and have 24 hours to approve the adjusted price. If approval is not received within 24 hours, your laundry will be returned unwashed and the load charge will be refunded according to policy. Pickup and delivery fees are non-refundable because transportation services have already been provided.

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POCKET CHECK POLICY
Customers are responsible for checking all pockets before pickup.

Bubble Bounce Laundry is not responsible for:
• Money
• Jewelry
• Electronics
• Pens
• Lip balm
• Makeup
• Keys
• Other personal belongings left in clothing

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LAUNDRY CARE
We provide professional wash, dry, and fold care according to your selected laundry preferences.

Laundry-care selections are recorded with each booking.

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DAMAGE & LIABILITY POLICY
Bubble Bounce Laundry is not responsible for:
• Normal wear and tear
• Loose buttons
• Weak seams
• Color bleeding
• Fabric shrinkage caused by manufacturer defects
• Existing damage before pickup

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ITEMS WE CANNOT ACCEPT
For the safety of our staff, we do not accept laundry containing:
• Excessive pet hair
• Mold or mildew
• Bodily fluids
• Blood
• Urine
• Feces
• Vomit
• Bed bugs
• Fleas
• Lice
• Hazardous materials
• Wet laundry with strong mildew odors

Orders containing these items may be refused.

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DELICATE ITEMS
Mesh bags are completely optional and may be used if you would like extra privacy for undergarments included in your load.
Hang-dry items should be placed in a separate bag and clearly labeled.
Hand-washing services are not provided.

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PET SAFETY
For everyone’s safety, please secure all pets before pickup or delivery.

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MISSED PICKUP POLICY
If you forget to place your laundry out for pickup, you may reschedule within 24 hours. If you reschedule within that period, your original booking remains active and no refund will be processed. If you do not reschedule within 24 hours, the laundry service (load charge) will be refunded within 3–5 business days. Pickup and delivery fees are non-refundable because the driver was dispatched. If your order originally qualified for free delivery because the laundry subtotal was $75 or more, missing the scheduled pickup forfeits the free-delivery benefit. The applicable pickup and/or delivery fee will be charged.

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WEATHER POLICY
During severe weather, pickups and deliveries may be delayed to ensure the safety of our drivers and customers.

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SERVICE AREA
We currently serve customers within a 25-mile radius of our service area.

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CUSTOMER SATISFACTION GUARANTEE
If you are not satisfied with your order, please contact us within 24 hours of delivery. We will work with you to make it right whenever possible.

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PRIVACY POLICY
Customer information is used only to complete orders, communicate about services, and process payments.

We do not sell or share your personal information with third parties except as required to complete your order or comply with the law.

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REFUND POLICY
Refunds are reviewed on a case-by-case basis. Services that have already been completed are generally non-refundable unless an error occurred on our part.

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PROHIBITED ITEMS
Please do not include:
• Flammable materials
• Paint-covered clothing
• Gasoline- or oil-soaked items
• Sharp objects
• Needles
• Chemicals
• Hazardous waste

These items will not be processed.